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CCaaS Adoption Continues in Double Digits

CCaaS Adoption Continues in Double Digits

Contact Center as a Service, better known as “CCaaS,” is a cloud-based service that combines the voice connectivity of the legacy call center with more recent digital channels, including various forms of text messaging and even social media.    A modern CCaaS system...
Eight Great Reasons to Consider a New CCaaS Platform

Eight Great Reasons to Consider a New CCaaS Platform

Contact Center as a Service, better known as “CCaaS,” is a cloud-based service that eliminates complexity at the customer premises and delivers an extended version of functionalities commonly associated with the legacy private branch exchange (PBX), or, in even more...
Win Place & Show: CCaaS Edition

Win Place & Show: CCaaS Edition

Today, we start a new recurring feature from AVANT Research & Analytics called, “Win Place & Show!” Think of this as your place for upscale, statistical fine dining with a tasty “amuse bouche” of AVANT’s featured data, or, in some cases (like this one),...
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