by Lily Weibel | Jun 8, 2021 | CCaaS, Trusted Advisors
Study finds more than half of IT leaders plan to invest in a new contact center platform in 2021 June 8, 2021 — CHICAGO — AVANT Analytics, the market research division of AVANT, a platform for IT decision-making and the nation’s premier distributor for...
by Ken Presti | May 10, 2021 | CCaaS, Trusted Advisors
Contact Center as a Service, better known as “CCaaS,” is a cloud-based service that combines the voice connectivity of the legacy call center with more recent digital channels, including various forms of text messaging and even social media. A modern CCaaS system...
by Ken Presti | Mar 23, 2021 | CCaaS
Contact Center as a Service, better known as “CCaaS,” is a cloud-based service that eliminates complexity at the customer premises and delivers an extended version of functionalities commonly associated with the legacy private branch exchange (PBX), or, in even more...
by Ken Presti | Sep 1, 2020 | CCaaS, Insights
With the AVANT Research & Analytics State of Disruption Report 2020 currently in development, I thought it might be a good idea to set the stage for the kind of things that will be coming out. The State of Disruption Report tracks the rate at which new...
by Ken Presti | Jul 28, 2020 | CCaaS, Insights
Today, we start a new recurring feature from AVANT Research & Analytics called, “Win Place & Show!” Think of this as your place for upscale, statistical fine dining with a tasty “amuse bouche” of AVANT’s featured data, or, in some cases (like this one),...
