How do you keep up with the evolving technology landscape? As a Trusted Advisor, you must do more than keep up – you must stay ahead. In fact, these days it is crucial to regularly update your knowledge of the latest advancements and changes in the industry. But with such a vast and complex network of providers and solutions, this can be difficult.
At AVANT, our Sales Engineers (SEs) are dedicated to this principle. They engage in ongoing training with various vendors so they can share the most key updates with our partners. By collaborating with leading solution providers and pursuing agnostic certifications, our SEs retain up-to-date insights and information. This vigilance and training, in turn, enables you to provide top-tier guidance and support to your clients.
Check out our latest Sales Engineers’ Ninja Notes for in-depth analyses of new products, features, and the diverse range of providers behind them!
UCaaS, CCaaS, and CX AI
- 3CLogic, a CCaaS provider, specializes in ServiceNow and SAP Service Cloud environments. 3CLogic’s unique architecture enables administration of its platform via native ServiceNow and SAP Service Cloud admin portals, easing the administrative burden and speeding up platform adoption.
- FirstFire.io offers Amazon Connect, Twilio, and services to support backed with their talent development program and strong ISV partnerships allowing for swift, tailored deployments. They offer comprehensive services including migrations, ongoing support, and immersive training ensuring their customers’ success.
- First Orion provides branded calling to mobile devices across all major carriers and is an outbound number spoofing prevention tool using a data-driven approach and advanced analytics.
- Five9 offers partners the opportunity to leverage canned demonstration environments via a service offering called RedSapphire. Five9 partners can take advantage of these pre-built demo environments purpose-built to highlight features/use cases unique to financial services, healthcare, retail, and insurance. Contact your Five9 channel representative for further information on requesting access to RedSapphire.
- RingCentral’s RingSense enhances RingCX with its sales and marketing capabilities, offering automatic quality scoring, conversational analytics including key topics, transcriptions and sentiment, coaching features, and AI automation/metrics. With customizable intelligent trackers and summary views of call trends, supervisors can efficiently allocate their time, enabling direct feedback to agents, while the system provides actionable insights and flags interactions needing attention, ensuring a streamlined sales process.
- Yellow.ai, is a conversational artificial intelligence (AI) platform designed to provide personalized self-service options to customers via voice and digital communication channels. Built on multi-LLM (large language model) architecture, their platform continuously trains on billions of customer conversations.
Security
- Akamai does three things: edge delivery (CDN), cybersecurity, and cloud computing. Security includes app security, infrastructure security, and zero trust. Top security use cases are ransomware protection, app/API security, and DDoS mitigation.
- Ntirety has launched SASE based on Palo Alto, with four different flavors to suit different use cases. They are also a prime candidate for VMware IaaS opportunities, as a Premier CSP in the new program
- TPx highlighted new cybersecurity, SASE, and managed network service offerings at their 2024 Sales Engineering Summit.
Cloud
- Aptum is an Azure Expert MSP (one of 100 globally) specializing in Managed Public Cloud. They specialize in anything DevOps: pro services or managed services. They have a presence in both the US and Canada.
- OTAVA is a Premier Partner in the new VMware program and sees a huge opportunity here for IaaS and DRaaS. Their DRaaS offering is primarily powered by Veeam, although they also have Zerto for tier 1 workloads.
Learn more about these providers and AVANT’s vast vendor portfolio by visiting our provider page! Plus, you can dive into each provider’s overview and additional marketing and training materials on Pathfinder, under Provider Portfolio. Log into your company’s custom Pathfinder URL to get started.