More Ways to Win: The New Vendors Joining the AVANT Ecosystem

The strength of the AVANT provider portfolio has always come down to breadth — the more capable vendor partners we bring into the portfolio, the more ground our Trusted Advisors can cover and the more problems they can solve for their customers. So far this year, we’ve welcomed more than a dozen new vendors, and the latest cohort is a snapshot of where the channel is heading: real-time AI in the contact center, no-code analytics for everyone, sustainable mobility, communications compliance, and next-generation fiber infrastructure.

Below is a closer look at ten of the newest additions and where each fit within the AVANT portfolio.

Balto

Category: CX AI (Contact Center)

Contact centers have had all the data they need to run better conversations for years — the problem was never insight, it was execution in the moment. Balto closes that gap with real-time AI guidance that listens to live customer calls and delivers instant, context-aware suggestions directly to the agent’s screen: recommended talking points, objection-handling techniques, compliance prompts, and next-best actions.

The platform pairs that in-the-moment coaching with conversation analytics and quality management, so supervisors get visibility into what’s actually happening on calls and can coach with real data rather than spot-checks. Balto integrates with more than 50 contact center and CRM platforms, including Five9, Genesys, Talkdesk, RingCentral, Zoom Phone, and Salesforce, which keeps deployment light and time-to-value short.

For Trusted Advisors, Balto is a natural entry point into any customer conversation about agent consistency, onboarding speed, sales conversion, or regulatory compliance. It’s a compelling add-on or complement to the CCaaS platforms already in your clients’ environments.

Synthflow is a no-code platform for building and deploying AI voice agents that handle real phone conversations — inbound and outbound without adding staff. Using a visual, drag-and-drop builder, businesses can stand up agents for appointment scheduling, tier-1 support, overflow coverage, and lead qualification, with human-like voices, multilingual support, and sub-second response times.

What sets Synthflow apart in a crowded voice-AI category is its enterprise posture: in-house telephony that delivers carrier-grade reliability without ripping out existing SIP or PBX setups, more than 200 integrations (Salesforce, Twilio, HubSpot, and the major contact center platforms), and compliance credentials including SOC 2, HIPAA, and GDPR. The company has processed tens of millions of calls and has seen especially strong traction among contact centers and business process outsourcers.

For your customers, Synthflow answers a very common pressure: how to handle more calls, more consistently, around the clock, without growing the team. It’s a strong fit for high-volume voice operations and for partners looking to white-label voice automation into their own offerings.

UneeQ builds “digital humans” lifelike, emotionally intelligent AI avatars that put a face to generative AI. Rather than a text chatbot, customers, patients, or staff interact with a customizable on-brand character that listens, responds, and expresses itself in real time across websites, apps, and kiosks. UneeQ’s proprietary animation technology drives realistic gestures and expressions, and the platform integrates with leading LLMs and enterprise data sources.

The use cases split into two strong stories. On the customer-facing side, digital humans act as always-on ambassadors that guide buyers through complex decisions and improve conversions — one deployment reportedly drove a multiple-fold lift in online conversion. On the internal side, UneeQ’s training platform lets employees practice difficult conversations including sales, service, leadership, in a safe, repeatable simulation. The company deliberately keeps its avatars transparent about being AI, an intentional design choice to build trust.

For Trusted Advisors, UneeQ is a differentiated, memorable play, the kind of solution that gets a customer’s attention and opens a broader CX AI conversation. It fits especially well with brands that treat customer experience as a competitive advantage.

UBIX (UBIX Labs) is a no-code, cloud-based AI and advanced analytics platform built on a simple premise: AI and data science shouldn’t be reserved for large organizations and technical teams. The platform contextualizes data from inside and outside the enterprise and walks business users through an end-to-end workflow — ingestion, shaping, modeling, visualization, prediction, without writing code. A conversational interface, ChatUBIX, lets users ask complex business questions in plain language.

UBIX emphasizes speed and accessibility: it can provision a functional AI analytics environment in as little as a day, uses a consumption-based pricing model, and targets high-value use cases across marketing, finance, manufacturing, supply chain, IT, and the public sector. Recent partnerships, including work with cloud and consulting firms and a public-sector-focused agreement, point to growing momentum around agentic AI and legacy-system modernization.

For your customers, UBIX is a way to turn AI ambition into working applications quickly, especially for mid-market organizations that don’t have a data science bench. It gives Trusted Advisors a cloud-and-AI conversation that lands in nearly any vertical.

BlueBird Fiber is a business-only fiber network and data center operator with deep Midwestern roots, headquartered in Kansas City and operating since 1999. Its portfolio covers dedicated internet access, MEF-certified Ethernet, wavelength services, and dark fiber, delivered over a carrier-grade network engineered with ring topology for automatic failover and high availability. On the infrastructure side, BlueBird also offers colocation, including a distinctive hardened underground data center.

The company’s footprint expanded dramatically in early 2026 with its acquisition of Everstream’s assets, giving BlueBird a combined network of more than 36,000 route miles, 450+ points of presence, and hundreds of thousands of on-net and near-net buildings across 12 states with the ability to connect many buildings in under 90 days. It serves carriers, hyperscalers, government, and enterprise customers, with dark fiber giving sophisticated clients full control over their own network equipment and scaling.

For Trusted Advisors, BlueBird is a strong regional connectivity and colocation option for customers in and around the Midwest who need high-capacity, resilient, business-grade infrastructure — from multi-site enterprises to healthcare systems to wholesale carrier deals.

ZIRO exists to make unified communications simple. The company specializes in the messy, high-stakes work of UC — assessments, cloud migrations, provisioning, and ongoing management, across Cisco Unified Communications and Microsoft Teams voice environments. Its managed services and automation reduce the time, risk, and complexity of moving a phone system to the cloud, and its tooling lets IT teams onboard and offboard users, manage licenses, and monitor performance from a single dashboard.

ZIRO’s sweet spot is the organization that’s feeling pressure to modernize but doesn’t want to navigate the migration alone. Whether a customer wants to keep an existing Cisco system while adding Microsoft voice, migrate Teams Phone at scale, or move a contact center to the cloud, ZIRO handles the design, deployment, and support, and it consistently earns high customer satisfaction scores for doing so.

For your customers, ZIRO is the partner that de-risks a UC or UCaaS transition. It’s a natural complement to the communications platforms in the AVANT portfolio and a strong fit for mid-market and enterprise customers with complex, multi-brand environments.

Meaningful Planet is a business-mobile provider built to fix the frustrations that have long plagued the mobile market: opaque billing, rigid contracts, surprise fees, and mid-contract price hikes. Its MILO platform centralizes an organization’s entire mobile estate — every SIM, every dollar spent, real-time usage, with built-in safeguards, spend alerts, and predictive analytics that flag waste and cost-saving opportunities. Rather than rigid bundles, the company builds a SIM estate around how a business actually uses mobile.

What makes Meaningful Planet distinctive is that sustainability is woven into the business model rather than bolted on. It’s a certified B Corp that offsets network emissions at the SIM level as standard and invests a share of revenue into UK nature-restoration projects. For customers who care about their environmental footprint, that’s a story worth telling, and one very few mobility providers can match.

For Trusted Advisors, Meaningful Planet offers a fresh mobility conversation that pairs cost control and simplified management with a genuine ESG angle. It’s well suited to customers who want more transparency and accountability from their mobile provider, and it complements AVANT’s broader mobility portfolio.

BlueAlly

Category: Cloud, Infrastructure & Cybersecurity

BlueAlly is a full-lifecycle IT solutions and managed services provider that helps organizations cut through the complexity of modern technology. Its offerings span cloud modernization and multi/hybrid cloud, cybersecurity and compliance, data center and infrastructure, networking, collaboration, and application modernization, delivered by one of the more heavily certified consulting benches in the market. The company works across commercial, government, education, and regulated industries.

BlueAlly has grown through both organic expansion and acquisition, adding specialized capabilities in security, compliance, DevOps, and cloud, and it has recently deepened its federal and public-sector focus. Its model combines advisory and design work with end-to-end managed security and infrastructure services, backed by flexible financing options that fit different buying preferences.

For Trusted Advisors, BlueAlly is a strong resource for customers who need a hands-on partner to design, implement, and operate complex environments — particularly where cybersecurity and managed services are front and center. It rounds out the AVANT ecosystem with deep delivery muscle behind the technologies your customers are adopting.

Total Communication Solutions (TCS)

Category: Unified Communications & Contact Center (Zoom Platinum Partner)

Total Communication Solutions is a Zoom Platinum Partner built around a single, focused mission: bringing the full power of the Zoom platform to organizations that want to standardize their communications on it. Rather than spreading across every technology under the sun, TCS goes deep on the Zoom ecosystem, including Zoom Phone, Zoom Contact Center, Zoom Virtual Assistant, and Zoom Revenue Accelerator, combining UCaaS, telephony, and CCaaS expertise in one partner.

Where TCS earns its keep is in delivery. Beyond the platform itself, the company provides the implementation, custom integrations, onsite services, and ongoing “Platinum Support” that make a Zoom rollout actually succeed, along with the endpoint hardware (Algo, Grandstream, Poly, and Yealink) to complete the environment. It’s a services-and-expertise partner as much as a solutions provider, with experience across education, government, enterprise, and healthcare.

For Trusted Advisors, TCS is a strong fit any time a customer is adopting or expanding Zoom and needs a specialist to design, deploy, integrate, and support it properly. Given AVANT’s own strategic focus on Zoom UCaaS and CCaaS, TCS is a natural complement to the portfolio — the delivery muscle behind the platform your customers are already asking about.

This is just the latest cohort, with even more partners joining the ecosystem through the spring. As always, if you spot a fit for one of your customers, your AVANT practice team is ready to help you turn it into a play. The ecosystem keeps growing; so does your opportunity. Explore more vendors in our portfolio by logging into Pathfinder today!