AVANT Technology Insights
Podcast with Ken Presti

Strategies for solving business challenges through today’s Information Technologies, with Ken Presti , VP of AVANT Research & Analytics, featuring the foremost thought leaders in the field. AVANT is an industry leading platform for IT Decision Making.

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Maximizing Backup/DR Effectiveness

Episode #41

October 14, 2020

Backup and DR get no respect -- at least not until bad things happen. In this episode, Ken Presti interviews AVANT Director of Engineering, Niko O’Hara, about how to build and execute a solid plan for backup and DR, providing high functionality without breaking the bank.

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WFO & Speech Analytics within CCaaS

Episode #40

September 30, 2020

Workforce Optimization and Speech Analytics are factoring heavily into the future of CCaaS. In this episode, Ken Presti speaks with Ryan McCormick of Five9 about how all this impacts plans made by enterprise decision makers.

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Today’s Challenges for Chief Information Security Officers

Episode #39

September 23, 2020

When it comes to IT Security, the stakes are higher than ever before! Especially in the midst of Covid-19. In this episode, Ken Presti talks to Steve Durbin, Managing Director of the Information Security Forum, about how CISOs can more effectively balance risk, establish better disaster planning, build successful security policies, and more.

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Using Artificial Intelligence for CCaaS

Episode #38

September 17, 2020

Artificial Intelligence is not just some futuristic pipedream; it’s here now! Rusty Jensen, of Nice inContact tells us how AI fits into hosted voice, and how that combination translates to higher customer satisfaction.

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Mark Marquez: Delivering Airtight Security over Hosted Voice

Episode #37

September 9, 2020

HostedVoice has gathered huge market momentum – especially amidst the global pandemic. But what about the security aspect of this technology? AVANT’s Ken Presti speaks with Mark Marquez of Momentum Telecom to assess the risks and the remedies.

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Andy Dignan: Building Awesome Customer Service Through CCaaS

Episode #36

September 2, 2020

CCaaS is increasingly augmented by AI as a means of building world class customer service. In this episode, Ken Presti talks to Andy Dignan of Five 9 about what this can mean to YOUR business.

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Derek Manky: Fortinet’s Global Threat Landscape Report

Episode #35

August 27, 2020

Cyberattacks have seen major growth in the midst of the global pandemic. Phishing tactics have changed. Ransomware is taking on a whole new dimension. Ken Presti speaks with Derek Manky from #Fortinet, which has released its new Threat Landscape Report that details these developments and more.

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Navigating Change in Tech's New Era

Episode #34

August 19, 2020

The "New Normal" has become society's new buzz term. In this episode, Ken Presti talks to Forrester analyst Jay McBain about how the New Normal applies to the use of technology. Let's talk about automation, security, cloud acceleration, and more. What's the next step in planning your company's tech strategy?

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CCaaS from Both Sides of the Sale

Episode #33

August 5, 2020

In this episode, Ken Presti interviews Valerie Espie Bourseau, of 8x8, discussing the benefits this technology can bring to customer relationships, how to leverage a multichannel and omnichannel environment, how to align your staffing with call routing capabilities, and a whole lot more.

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Tim Montgomery: CCaaS & its Impact on Your Customers

Episode #31

July 22, 2020

#CCaaS has emerged as a key technology in strengthening customer relationships. In this episode, Ken Presti talks to Tim Montgomery of Alamo Cloud Solutions, who gets us up-to-speed on both the technical and human implications. Tune in!

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AVANT Technology Insights Podcast with Ken Presti

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AVANT Technology Insights
Podcast with Ken Presti