In this episode, Managing Director of AVANT Analytics, Alex Danyluk, interviews our very own John Paullin, Sales Engineer and Senior Analyst of AVANT Analytics! Together, they discuss what enterprise customers are really asking about in regard to AI in the contact center. John shares his experience speaking to hundreds of customers from all walks of life and educating them on the various ways AI can impact not just the customer experience they provide, but also what is often their most expensive asset: their agents!
Listen into this episode to gain smart technology insights, learn how to open up the Artificial Intelligence conversation, and deepen your understanding of AI as it relates to Contact Center solutions.