May Sales Engineering Braintrust

Summer is just around the corner—and so are the strategies to help you level up and become truly indispensable to your customers. This month’s edition is packed with exciting announcements around new partnerships, latest Pathfinder tools designed to elevate your client conversations and discovery, vendor additions to our portfolio, and much more you won’t want to miss.

Covered in the Braintrust:

• AVANT Mobility Solutions Powered by Hyperion

• Pathfinder Updates

• New Vendors
  

• Trusted Advisor Testimonials

• Engineering Spotlight

AVANT Mobility Solutions Powered by Hyperion

April marked a pivotal milestone for AVANT with the launch of AVANT Mobility Solutions, powered by Hyperion. This strategic move positions Trusted Advisors at the center of one of the fastest-growing segments in technology—accelerating entry into mobility and unlocking new revenue across wireless, IoT, and fixed wireless access. With full lifecycle support spanning design, sourcing, activation, and management, TAs can now deliver end-to-end mobility solutions without adding internal complexity.

To learn more or inquire about an opportunity, reach out to get in touch with our AVANT Mobility Solutions team today at [email protected].

Pathfinder Updates 

New CX TCO Calculator: Designed by John Paullin and Andrew Pryfogle, the new CX Total Cost of Ownership (TCO) calculator helps Trusted Advisors and their customers evaluate the potential impact on total annual technology spend and CX operations costs when implementing AI-powered self-service automation and agent productivity software. It allows them to compare different levels of automation, see how they affect overall spend, generate an executive-ready summary, and clone and edit previous scenarios to quickly model options and understand the impact on the bottom line.

New CC/UC/CX AI Services Matrix: Developed by Amanda Bean, Dave Watson, Hunter Edmisten, and John Paullin, the new UC/CC/CX AI Services Matrix helps TAs quickly identify the right certified providers to implement and manage leading UCaaS and CCaaS platforms. As demand for AI-powered communications continues to grow, this gives them a clearer path to align customers with the right vendors, accelerate deals, and confidently position AI services.

New Vendors

Helient Technologies

Solution Type: Security

Geographic Coverage: United States

What does Helient Technologies offer? Helient Technologies is a leading IT services provider and certified Microsoft Solutions partner specializing in modern desktop and Cloud solutions. With over 15 years of experience, they deliver managed IT, systems engineering, and networking services that help businesses stay secure, efficient, and competitive.

Key Differentiators: 

• Microsoft licensing expertise, optimization, and ongoing management
• Azure solutions backed by proactive financial operations and professional services
• Fully updated, rigorously tested modern desktop experience across physical endpoints, Azure Virtual Desktop (AVD), and Windows 365
• Seamless operations across on-prem, Cloud, and hybrid environments
• 24x7x365 support from a US-based team

What kind of client is best fit for this provider?

• Customers looking to modernize their IT infrastructure and move to the Cloud
• Mid-market to enterprise (50+ employees)
• Security-conscious organizations

 Learn more about Helient Technologies here. 

Front

Solution Type: CX AI

Geographic Coverage: United States

What does Front offer? Front is a customer operations platform built for the complexity of B2B service, keeping teams, tools, and customer conversations in sync. It serves as a central hub for managing the full customer lifecycle by bringing together external communication, internal collaboration, and business context in one platform.

Key Differentiators: 

• Built for B2B complexity, designed for multi-threaded, multi-owner, high-stakes customer work
• Complete conversation context, connecting customer history, internal collaboration, and workflows in one place
• Operational visibility, eliminating blind spots across teams, tools, and channels
• Control without rigidity, enabling clear ownership, handoffs, and automation that still allows for human judgment
• Trusted AI, supporting routine work while preserving context and escalation paths for complex requests

What kind of client is best fit for this provider?

• B2B organizations with 51–5,000 employees
• Target geographies include the United States, United Kingdom & Ireland, and Canada
• Primary use cases include customer communication, service delivery, and help desk operations
• Email is the primary channel, with a growing preference for omnichannel environments
• Key buyers include directors, VPs, and C-level leaders across support, operations, client services, and sales & service
• The buying committee includes stakeholders from finance, legal, and IT

 Learn more about Front here. 

Explore our full vendor portfolio including their offerings and key differentiators by logging into Pathfinder today!

Trusted Advisor Testimonials

What are your peers saying about their experience working with AVANT Sales Engineers? 

“Top notch and always very knowledgeable. Brings a ton of value to opportunities while uncovering others along the way. Customers always love the conversations.” – Steve Bernard, BroadReach

“The engineers we interact with help save our clients months of R&D work, and from making the wrong decision. They recommend providers who can solve their business challenges, not providers who try to fit the proverbial square peg in the round hole.” – Ryan Robertson, LAVA Technology Services

Engineering Spotlight

This month, we’re spotlighting David Bjerke, Sales Engineer with a focus on Cloud and Managed Services.

David has been in the industry since 2013 and specializes in Cloud, IaaS, DaaS, and Backup & DR. He’s held previous positions at AVANT in operations, commissions, and IT.

Here’s a bit more about David, in his own words!

Tell us about something you do for AVANT that Trusted Advisors may not know.  

I was heavily involved in the original version of Pathfinder, which was originally the BattleApp, which was originally the BattleBook (yes, like a physical book). Part of my duties included driving Jen Gallego’s brand-new car through downtown Chicago to pick up the books from the printer. That also just happened to be my first time driving in the city after moving from Madison, so I wasn’t nervous at all…

Where are you located?

Carmel, IN

If you could be any movie or TV character, who would you be?

Seth Cohen from The O.C. –  I feel like this needs no explanation, right?

What’s an unusual food combination you secretly enjoy?

I always put some sort of jam/jelly on my grilled cheese sandwiches. I can thank my mom for that quirk.

Ready to level up your sales game with expert guidance? Our Engineers have your back and are available for you to bring them into your opportunities! Connect with them and get started by filling out an IQA on Pathfinder!