A CX/AI Conversation With AVANT & Yellow.ai

AVANT VP of CX/AI and Global Education Lead Andrew Pryfogle sits down with Yellow.ai VP of Global Channel Sales, Nick Stocking, for a conversation on the evolving role of AI in customer service. Nick breaks down how smart automation is shifting from simple call deflection to creating “delightful automation” that resolves issues quickly and enhances the customer experience. Together, they explore the importance of blending advanced AI with strong relationships and standout support to drive success in the channel.