A CX/AI Conversation With AVANT & Brohawk Solutions

AVANT VP of CX/AI and Global Education Lead Andrew Pryfogle sits down with Brohawk Solutions VP of Digital & AI, Mark Brody, to explore the fast-moving evolution of contact center technology. They dive into the growing impact of AI-driven solutions, from specialized automation to advanced knowledge management systems, and share how these tools are transforming agent training and boosting operational efficiency—while also addressing the real-world challenges businesses face when adopting and scaling AI effectively.