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The Video-Centric Contact Center

 | Aug 3, 2022
 | 19 min.
CCaaS UCaaS

Adoption of video as a collaboration tool has skyrocketed over the past 3 years. However, it hasn’t historically been heavily used in the contact center space until now. Why has that been the case, and what benefits can video offer from a customer service and sales standpoint? What are the cost benefits and training considerations for companies interested in adopting video as a communication channel? Join us as we discuss these topics with Josh Stanley, Sales Strategy Leader for Zoom Contact Center.

Host

John Paullin

Senior Analyst, Director Of Engineering

John is a proven leader successful in driving cloud unified communications and cloud contact center sales through channel partners in the enterprise, SME, and SMB markets, across education, financial services, healthcare, manufacturing, nonprofit, retail, and technology verticals.

Guest

Josh Stanley

Sales Strategy - Zoom Contact Center