The Convergence of UCaaS & CCaaS

 | Nov 3, 2021
 | 30 min.
AVANT Analytics CCaaS UCaaS

UCaaS and CCaaS are rapidly becoming entwined. In this episode Ken Presti explores the impacts of this phenomenon with Chris Jones, chief revenue of Fuze; a company that has a stake in both sides of this technology equation.

4:45 Primary Drivers

7:30 Effects of AI

11:10 Changing Customer Expectations

19:10 Building the Value Equation