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UCaaS and CCaaS are rapidly becoming entwined. In this episode Ken Presti explores the impacts of this phenomenon with Chris Jones, chief revenue of Fuze; a company that has a stake in both sides of this technology equation.

 

4:45 Primary Drivers

7:30 Effects of AI

11:10 Changing Customer Expectations

19:10 Building the Value Equation

Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

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