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“May I Ask Who’s Calling?” Personalizing interactions in today’s market

 | Jul 20, 2022
 | 32 min.
CCaaS UCaaS

In this podcast, we examine the tough challenge of personalizing every interaction a customer has with an enterprise’s support contact center and how the convergence of CCaaS, UCaaS, and CPaaS enables this through the building of customized communications. We demonstrate this using vertical-specific use cases, including insurance, healthcare, and financial services.

Host

John Paullin

Senior Analyst, Director Of Engineering

John is a proven leader successful in driving cloud unified communications and cloud contact center sales through channel partners in the enterprise, SME, and SMB markets, across education, financial services, healthcare, manufacturing, nonprofit, retail, and technology verticals.

Guest

Sanjay Srinivasan

SVP, Solutions Engineering - Vonage