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What AI means in the Contact Center

 | Sep 6, 2023
 | 22 min.
AVANT Analytics CCaaS

In this episode of AVANT Technology Insights, we are talking about everything that is involved when moving from voice to cloud. Senior Analyst of AVANT Analytics Brent Wilford is joined by industry expert and Senior Director of Solutions marketing from Avaya, Mike Kutch! Together, they discuss moving your PBX, understanding the needs of your entire organization to ensure they’ll be met before¬†you make the decision, and properly introducing artificial intelligence and other modern features into your contact center so you can keep and maintain a great customer experience.

 

It’s time to listen in and learn – let’s go!

Host

Brent Wilford

Senior Director of CX & UC, AVANT

Guest

Mike Kuch

Senior Director of Solutions Marketing, Avaya