How Modern CCaaS Solutions Can Impact Your KPIs

 | May 3, 2023
 | 32 min.
AVANT Analytics UCaaS

In this episode of AVANT Technology Insights, Senior Analyst John Paullin and UC/CC Field Sales Engineer David Watson discuss the importance of mapping CCaaS technologies to Key Performance Indicators (KPIs) and explore how the former can positively impact the latter. Don’t miss these great insights that will help you and your customers navigate the IT decision-making journey!


To learn more about this topic, download our free e-book, The Connection Between CCaaS Solutions and Your Customer’s KPIs, to explore the Key Performance Indicators (KPIs) and related metrics your prospects are most focused on!


John Paullin

Senior Analyst, Director Of Engineering, AVANT

John is a proven leader successful in driving cloud unified communications and cloud contact center sales through channel partners in the enterprise, SME, and SMB markets, across education, financial services, healthcare, manufacturing, nonprofit, retail, and technology verticals.


Dave Watson

Field Sales Engineer, AVANT