Consumerization of CCaaS is Changing the Game

 | Oct 5, 2022
 | 20 min.
AVANT Analytics UCaaS

The consumerization of IT continues at a rapid pace and nowhere is that truer than in contact centers and UCaaS solutions. In this episode, we discuss how contact centers are popping up in 20-, 10, and even 5-people environments, departments, or front desk situations. It’s all getting integrated as one big solution between CCaaS and UCaaS. Listen in and discover the main takeaways you should know as consumerization changes the game again in IT.


Alex Danyluk

Managing Director of AVANT Analytics


Armando Martinez

Director, Partner Success - RingCentral