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The AVANT 6-12 Report on Unified Communications as a Service (UCaaS) is rapidly making the rounds these days. If you have not yet downloaded this free market research report, then where you at?

The third in our ongoing series of reports geared towards helping enterprise decision makers make a go/no-go decision on the featured technology within the next 6-12 months, (hence the name “6-12 Report), this UCaaS report is, by far, the best one yet – especially in terms of available data. You’ll also like the industry perspectives of a number of highly qualified subject matter experts who have weighed-in on this topic.

Note that interest in UCaaS spiked by 86 percent during the early days of the Coronavirus pandemic, as companies suddenly found themselves moving to a work-from-home environment.

We also look at market drivers, penetration rates, growth rates, and a host of other related matters, including primary reasons why some customers delay their migrations.

What follows is a short taste of what’s in the report. But with the full document available free-of-charge, you really should download it at www.goavant.net/ucaas-report!

 

UCaaS: The Landscape

Based on components, the Unified Communications as a Service (UCaaS) market has been segmented as follows:

  • Telephony
  • Unified Messaging
  • Conferencing
  • Collaboration Platforms and Applications
  • Analytics

There are often different variations on these options but, by and large, features tend to fall into these categories. While many products and services fulfill at least some of these functions on a point basis, the true value of UCaaS lies in interoperability and integration. The basic value proposition is to combine all these features into a fully unified and fully compatible communications solution that displaces a series of point products, thereby simplifying management, strengthening interoperability and, in most cases, reducing cost and complexity.

Your Trusted Advisor can provide feedback on which particular systems and related options are best suited to your circumstances.