UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
The limitations of traditional CCaaS technology combined with a change in how consumers engage has left the customer journey more fragmented than ever. With the rise of the smartphone and the growing number of digital touchpoints, ‚”cloud-native omnichannel” is no longer enough. With UJET, you can now offer your customers a unified journey through an embedded, contextual experience across sales, marketing, and support. UJET provides the capabilities to not only embed voice and the digital channel suite into your app, but the entire customer journey – from visually navigating where they want to go, interacting with agents, sharing digital media, making secure payments, and rating their interaction – all without ever leaving the app – for a more seamless, natural, and contextual experience.