Omni Interactions provides a contact center/back office labor solution leveraging a fractional workforce. By scheduling in 30-minute increments, Omni’s labor solution provides unmatched efficiency in the contact center. Additionally, the part time workforce provides unmatched flexibility and scalability for unexpected volume spikes or seasonal demands. If your client is struggling with high volume, long hold times, or low agent productivity (lots of available time)….Omni can be a great solution to right size the contact center team so it aligns with the volume and reduces overall cost or drives a better outcome for the end customer.