Using Artificial Intelligence for CCaaS
- Summary
- Transcript
Artificial Intelligence is not just some futuristic pipedream; it’s here now! Rusty Jensen, of Nice inContact tells us how AI fits into hosted voice, and how that combination translates to higher customer satisfaction.
Artificial Intelligence is not just some futuristic pipedream; it’s here now! Rusty Jensen, of Nice inContact tells us how AI fits into hosted voice, and how that combination translates to higher customer satisfaction.
Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.
As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.
Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.
As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.
