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Dropping in a UCaaS system is only half the battle. The next step is about training and user acceptance. In this episode Ken Presti interviews Blair Pleasant, an independent industry analyst with CommFusion and BC Strategies about issues around the conversion, and how to win hearts and minds. The podcast is available at the link below, as well as on Apple, Google, and Spotify.

Dropping in a UCaaS system is only half the battle. The next step is about training and user acceptance. In this episode Ken Presti interviews Blair Pleasant, an independent industry analyst with CommFusion and BC Strategies about issues around the conversion, and how to win hearts and minds. The podcast is available at the link below, as well as on Apple, Google, and Spotify.

Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom. When he is not looking deep into the details, Ken Presti has a hobby of looking out to the stars. He has a couple of telescopes, including one that is about the size of a small hot water heater.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

Guest(s)
Blair Pleasant
Independent Industry Analyst, CommFusion & BC Strategies
Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom. When he is not looking deep into the details, Ken Presti has a hobby of looking out to the stars. He has a couple of telescopes, including one that is about the size of a small hot water heater.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

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