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The time to begin shopping for a new UCaaS solution may be sooner than you think. In this episode, Ken Presti chats with Dialpad’s Jen Jackson about the top questions you should ask when making the decision.

 

3:00 Differentiating Solutions

7:30 Evaluating Customer Feedback

9:20 Evaluating Features

19:13 When to Begin the Process

21:45 Dollars & Cents

Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

Guest(s)
Jen Jackson
Vice President of Customer Experience at Dialpad
Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

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