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Customer Experience has emerged as a key component to the sales offer. In this episode, Geoff Chretien of Genesys tells Ken Presti about the critical role of enhanced communication leveraging Artificial Intelligence and a host of other capabilities.

Customer Experience has emerged as a key component to the sales offer. In this episode, Geoff Chretien of Genesys tells Ken Presti about the critical role of enhanced communication leveraging Artificial Intelligence and a host of other capabilities.

Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

Guest(s)
Geoff Chretien
VP Channel Sales, Genesys
Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

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