fbpx

In this episode, Ken Presti interviews Valerie Espie Bourseau, of 8×8, discussing the benefits this technology can bring to customer relationships, how to leverage a multichannel and omnichannel environment, how to align your staffing with call routing capabilities, and a whole lot more. We’ll even look at why screaming “Representative!! Representative!!” might not get you to an actual human being.

In this episode, Ken Presti interviews Valerie Espie Bourseau, of 8×8, discussing the benefits this technology can bring to customer relationships, how to leverage a multichannel and omnichannel environment, how to align your staffing with call routing capabilities, and a whole lot more. We’ll even look at why screaming “Representative!! Representative!!” might not get you to an actual human being.

Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

Guest(s)
Valerie Espie Bourseau
8x8
Host

Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.

As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.

Connect with Ken on Linkedin or email him.

Stay Connected to Get the
Latest Podcast Alerts

Follow Us

Subscribe

An IT decision-making platform that’s powering you forward.