Andy Dignan: Building Awesome Customer Service Through CCaaS
- Summary
- Transcript
CCaaS is increasingly augmented by AI as a means of building world class customer service. In this episode, Ken Presti talks to Andy Dignan of Five 9 about what this can mean to YOUR business.
CCaaS is increasingly augmented by AI as a means of building world class customer service. In this episode, Ken Presti talks to Andy Dignan of Five 9 about what this can mean to YOUR business.
Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.
As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.
Ken is a veteran IT industry analyst with layers of experience, from working as a Research Director at IDC to running his own market research and channel advisory firm. His areas of expertise encompass go-to-market and channel strategies spanning the industry sectors of networking, cloud, security, and telecom.
As AVANT’s resident digi-teller, he’s relating the insights gleaned from decades of experience and thousands of real-world IT purchasing decisions and transactions to tell the story of today’s technology and predict actionable insights for tomorrow.
