Field Sales Engineer

Specialization: UCaaS, CCaaS

Full Time, 
Located in West region


The Field Sales Engineer (FSE) is an individual contributor role, responsible for providing technical, pre-sales support to Avant Trusted Advisors and Avant Sales teams in the field. The FSE will be expected to stay current on Providers’ offerings and industry technical certifications. The FSE will use this knowledge to train and educate Trusted Advisors and Sales teams, contribute to Avant technical content, and provide solution recommendations to Avant customers. The FSE supports a specific set of Trusted Advisors and primarily handles medium to large deals.

Department : Engineering
Reporting To : Senior Director of Engineering

Essential Functions

  • Direct the sales process for large opportunities and C-level contacts.
  • Understand customer business and technical objectives and product requirements in order to develop impeccably accurate, detailed solutions
  • Effectively close sales, leveraging Subject Matter Expert level knowledge across Avant product and service offerings; particularly UCaaS and CCaaS
  • Lead onsite meetings with clients
  • Provide consultative support for the internal development of competitive documentation across providers
  • Develop and deliver advanced product and services training for Trusted Advisors
  • Lead Avant webinars, podcasts, and knowledge events
  • Lead marketing events to train and communicate with Trusted Advisors
  • Leverage industry thought leadership to continuously evaluate market and providers to enhance portfolios
  • Continously expand knowledge on new and emerging technologies related to Avant offerings
  • Take a leadership role in cross-training and coaching Avant Sales Engineers
  • Champion standardized processes for the Sales Engineering team in order to improve the quality of work and increase scalability
  • Achieve and maintain partner and industry certifications in a timely manner
  • Serve as subject matter expert in the design of internal sales tools and training modules
  • Provide technical leadership and knowledge utilizing Avant’s service providers
  • Develop strong relationships with Trusted Advisors in region, during calls, meetings, conferences, and after-work events
  • Proactively train and strategize with key Trusted Advisors in region
  • Become a spokesperson for Avant, promoting Sales, Engineering, Marketing, software tools, and research content


Required Skills

  • Ten or more years experience in technical sales or sales engineering roles
  • Channel experience preferred
  • Technical focus in UCaaS and/or CCaaS
  • Demonstrated sales acumen, with the ability to drive and close sales
  • Exemplary communication skills, especially w/customers & sellers
  • Salesforce experience is a bonus
  • Technologically savvy w/MSFT Office and other Windows applications
  • Ability to travel up to 33%