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Channel Account Manager (CAM) / Inside Channel Manager (ICM)

Inside Channel Manager (ICM) Full Time Remote Position (OH, KY, TN, IN)

Position Title:  Inside Channel Manager

Department:  AVANT Channel Team

Reporting To: Manager, Inside Channel

Location: 2 N Riverside Plaza, Suite 2450, Chicago, IL 60606

 

Purpose of the Position:  The Inside Channel Manager (ICM) is responsible for tactically driving opportunities through the sales cycle for a specific subset of AVANT Trusted Advisors (TA’s).  These activities are performed primarily via telephone, in-market meetings, and email. The ICM will actively participate in coordinated sales calls with the TA’s and Vendors. The ICM will be expected to meet or exceed target quota and KPI metrics. This is a full-time position. 

 

Essential Functions:        

  • Supports regional Channel Manager and all partners including consistent touch points through calls and email with existing Trusted Advisors
  • Responsible for sales opportunities from Trusted Advisors; works closely with Partner Support team in qualification and opportunity management
  • Maximizes coverage within a defined market and penetrates organizations with AVANT value and resources, especially with demonstrations to TAs of Pathfinder (AVANT’s Software for IT Decision Makers)
  • Initiates telephone and email onboardings and re-boardings of partners to introduce and reacquaint sellers with available AVANT resources, people and process
  • Provides support to Trusted Advisors including follow up, product information, quotations and closures while maintaining a high level of knowledge on all products, programs and promotions
  • Manages and maintains funnel via Avant CRM (Salesforce); manages deal records for financial auditing
  • Provides sales reporting internally and to Trusted Advisor community

Qualification Highlights:

  • Extremely well organized with strong attention to detail
  • Technologically savvy; including high familiarity with Word, Excel, and Salesforce
  • Uses logical, practical, and systematic approach to problem solving
  • Ability to handle, and simultaneously balance, a wide variety of multiple tasks under short time constraints
  • Customer service orientation, including empathetic listening skills, pleasant phone personality, and positive attitude
  • Creative problem-solving skills in assessing customer issues, identifying possible solutions, then implementing long-term strategy solutions
  • Thrive in an environment that values high efficiency, personal dependability, and organizational commitment
  • Ability to articulate well over the phone

 

Requirements & Experience:

  • Undergraduate degree preferred
  • 1-2 years’ experience
  • Proven success in consistently achieving goals as ICM or similar work experience
  • Can demonstrate expertise in ICM job responsibilities or similar work experience

 

The information contained in this job description is intended to convey information about the essential functions and requirements of the position.  It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. In addition, the employee should be able to communicate effectively and in a constructive manner with management, peers and coworkers.

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