by Ken Presti | Jan 24, 2022 | CCaaS
Contact Center as a Service, better known as “CCaaS,” is a cloud-based service. It eliminates complexity at the customer premises and delivers an extended version of functionalities commonly associated with the legacy private branch exchange (PBX), or, in even more...
by Ken Presti | May 10, 2021 | CCaaS, Trusted Advisors
Contact Center as a Service, better known as “CCaaS,” is a cloud-based service that combines the voice connectivity of the legacy call center with more recent digital channels, including various forms of text messaging and even social media. A modern CCaaS system...
by Ken Presti | Apr 6, 2021 | UCaaS
Unified Communications as a Service (UCaaS) has emerged as a critical business tool, especially in the midst of a hybrid environment in which people are working from home as well as the office. As a cloud-based technology, UCaaS takes the traditional Private Branch...
by Ken Presti | Feb 2, 2021 | Trusted Advisors
If you have not yet downloaded your free copy of the newly released AVANT State of Disruption Report, where have you been? Get it here! The report tracks the rate at which new technologies are displacing older ones, based on a survey of 500 industry decision makers...
by Ken Presti | Jan 26, 2021 | Insights, Trusted Advisors
We’re pleased to announce that AVANT has released its new “State of Disruption Report, a market research report, provided free-of-charge, that measures the rate at which new technologies are displacing older ones. Our fundamental objective was to take a close look at...
