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CCaaS Adoption Continues in Double Digits

CCaaS Adoption Continues in Double Digits

Contact Center as a Service, better known as “CCaaS,” is a cloud-based service that combines the voice connectivity of the legacy call center with more recent digital channels, including various forms of text messaging and even social media.    A modern CCaaS system...
Does Your Company Need to Upgrade its UCaaS System?

Does Your Company Need to Upgrade its UCaaS System?

Unified Communications as a Service (UCaaS) has emerged as a critical business tool, especially in the midst of a hybrid environment in which people are working from home as well as the office. As a cloud-based technology, UCaaS takes the traditional Private Branch...
Eight Great Reasons to Consider a New CCaaS Platform

Eight Great Reasons to Consider a New CCaaS Platform

Contact Center as a Service, better known as “CCaaS,” is a cloud-based service that eliminates complexity at the customer premises and delivers an extended version of functionalities commonly associated with the legacy private branch exchange (PBX), or, in even more...
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