The cloud contact center solutions market is sizzling. According to Gartner, the global market will reach $204 billion by the end of 2016, and will continue growing throughout the foreseeable future. This is a golden opportunity for trusted advisors. Uncovering the right opportunities is the first step to getting your piece of the pie. Here's how to do it...

In today’s saturated cloud market, differentiating your business depends on your ability to become a trusted provider of products and services to your customers. Consequently, as a partner, you must ensure that you offer high-quality solutions backed by services from dependable providers. 

One pressing concern that keeps IT directors for healthcare up at night is regulatory compliance, or their organization’s ability to adhere to specific laws, regulations, and guidelines. After all, the healthcare sector faces challenges related to data confidentiality, making compliance key. 

As we inch closer to 2016, your customers might be feeling overwhelmed by the surge of cloud options emerging in the IT space—from public/multitenant to private to hybrid infrastructure as a service (IaaS) environments. 

To safeguard your customers’ mission-critical applications and guarantee their business continuity in the event of a catastrophe, as well as guarantee the security and integrity of their data at all times, you should explicitly relay to them the importance of implementing a truly dynamic disaster-recovery-as-a-service (DRaaS) solution.

We recently came across an article that explains how Healthcare Leads All Industries in Data Breaches for the first half of 2015. From the article: "(T)he healthcare industry had 34 percent of its total records breached, amounting to 84 million data records compromised, the highest rate of any industry."