Call Center Power (CCP) stands out by delivering unmatched value to the Avant community through its specialized capabilities in supporting clients by strategically selecting and sourcing the best BPO partners, operational and technology consulting, and technology and managed services.
CCP is a leading consulting and solutions provider specializing in optimizing customer experience operations through four core service pillars. We offer BPO matchmaking through a vetted network of over 170 providers, enabling clients to find the right-fit partners without the need for a formal RFP process. Our contact center consultancy services deliver expert assessments and gap analyses to enhance both captive and outsourced operations. In the realm of technology enablement, CCP provides strategic guidance and implementation for CCaaS and UCaaS platforms—including AWS Connect, Genesys, NICE CXone, Five9, Twilio, Cisco, and Dialpad—ensuring seamless procurement and integration. Finally, our managed services offering delivers proactive support and system maintenance to drive reliability, scalability, and long-term performance for contact center environments.